—Our Staff & Values—
We are proud to be a disability-led organization, with 90% of our staff identifying as people with disabilities.
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Executive Director
Charles H. Harbaugh IV
BIO
Charles Harbaugh IV joined Access Independence, Inc. as the Executive Director in May 2021. Charles leads a team of talented and diverse individuals at Ai, including over 90% of the employees having a documented disability, and over 60% of the board of directors. Under his direction, the organization has grown 60% and sees close to 700 consumers in our five-county region. He has over a decade of experience working alongside people with disabilities, and had a successful tenure as Director of Business at NW Works, before joining Ai.
A lifelong Middletown, Virginia native, he was elected the youngest mayor in Virginia history at the age of 24, in 2012, a position he still holds. He holds bachelor’s and master’s degrees in business from Shenandoah University, along with a certificate in Lean Six Sigma. Since 2014, he has served as a professor of business and marketing at Laurel Ridge Community College. He is a published author and sports broadcaster for local radio and at his alma mater, Shenandoah University. Charles also serves the community as a board member of Our Health, and the Cedar Creek Battlefield Foundation. When not working at his various jobs, he is a die-hard Washington football fan and 20-year reenactor of the Civil War, Wild West, Revolutionary War and French & Indian War. Charles is also a proud father to his beloved son, Charles Harbaugh V.
Deputy Executive Director
Melody Crossway
BIO
Melody Crossway joined Access Independence, Inc. (Ai) in August 2022. She has over 20 years of experience working with agencies that provide support to persons with disabilities.
Melody’s roles range from management to executive leadership, and she has served veterans and individuals with developmental disabilities, traumatic brain injuries, and low-income to no-income populations under social service programs.
Currently Melody serves transition aged youth, with self-advocacy skills and workplace readiness, and independent living skills, which has been a passion throughout her career.
Finance Manager
Karen Harris
BIO
Karen Harris joined Access Independence, Inc. in 2001, with well over 20 Years of experience assisting individuals with disabilities. She has held the positions of Representative Payee Assistant, Independent Living Specialist, Service Facilitator, Finance Assistant, and Accounting/Operations Specialist, before becoming the Interim Executive Director for a short time in Early 2021 and is now the Finance Manager.
Karen is a mother of 4 children, 7 bonus children and Grandmother of 12. She earned her associate’s degrees in accounting and business management from LRCC in 2004 and her Bachelor’s Degree in HR Management from Western Governors University in 2012. In her spare time, she enjoys reading, watching movies and spending time with Family.
BIO
Rob Alkire joined Access Independence, Inc. (Ai) in 2012. He started out as a Research Assistant and has worked his way up to Social Media Manager. He promotes our services and events on Facebook, Instagram, and LinkedIn, and keeps the public updated on other disability related information.
Rob suffered a spinal cord injury in 1984, and says; “it hasn’t stopped me from being what I want to be, and doing what I want to do.” He has worked his whole life in jobs that have helped him financially and personally, has had people help him along the way, and strives to do the same for others. “Treat people like you want to be treated, do things for the right reason, and see how far it gets you.”
Rob graduated from James Wood High School in Winchester. He has worn many hats at Ai, from consumer, to Board member, and now, an employee. He worked for a medical equipment and supply company before coming to Ai, and has hands on experience with wheelchairs, and other durable medical equipment.
BIO
Diane joined Access Independence, Inc. in December of 2019 as a temporary full-time employee through an employment agency. She was hired on as permanent full-time in February 2020. She works closely with the Executive Director, staff, and the Board.
Diane moved to Virginia from California May of 2019. She worked for the County of Orange in Southern California as the Executive Secretary to the Orange County Treasurer for five years. Prior to that, she was the Membership Director/Administrator for a private Country Club in Costa Mesa, CA for over 14 years.
Diane is married, has three daughters and four grandchildren. In her spare time, she enjoys gardening, and spending time with her family.
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Deaf & Hard of Hearing Specialist
Donna Day
BIO
Donna Day joined Access Independence, Inc. (Ai) on August 24, 1998 as the Deaf and Hard of Hearing Specialist. Ai’s Technology Assistance Program (TAP) is managed by Donna. She attends community events offering TAP demonstrations, skill training, and installations. In July of 2017, Donna set up a TAP demonstration site at Ai to provide education, awareness, and other services related to hearing and communication. In addition to being a Deaf/Hard of Hearing Specialist, Donna has also taught numerous ASL classes around the community; such as: Parks and Recreation, Lord Fairfax Community College, Blue Ridge Community College, and Independent School of Winchester (private progressive school). She is currently teaching at Shepherd University in West Virginia, and has been there since 2019.
Donna grew up mainstreaming into oral public schools, were she did not encounter another deaf person until 1980, when she met and made a deaf friend, then learned American Sign Language (ASL). Donna then formed Ai’s first Deaf Club and Deaf Coffee Chats in Winchester in 1999. Donna’s hobbies are quilting, baking, and playing with her five grandchildren. She is passionate about her job at Ai, and loves to teach sign language and Baby Signs.
Donna received her Career Studies Certification from Lord Fairfax Community College with Sign Communications in 2004. She graduated from Lord Fairfax Community College with a Liberal Arts degree in Communications in 2009. She has received two other Certifications of Completion in her role as a Deaf Interpreter in 2003. She earned her Baby Signs Certification in 2009.
Independent Living Specialist
Christopher Flacksenburg
BIO
Christopher Flacksenburg joined Access Independence, Inc. October 2024, with a drive and interest in helping others. Chris has a varied work background including working with the special needs community with NW Works, the area youth at Frederick County Public Schools, and in Public Safety with the Maryland State Division of Correction. He has over 25 years of experience working with individuals with disabilities.
Chris has lived in Winchester, Virginia since 2005 and is married with two grown children. Chris and his wife grew up in New York and spent a short time in Maryland before settling in Virginia.
Chris has recently taken up travel and photography in his free time, in addition to other interests.
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Independent Living Specialist/Service Facilitator
Aaliyah Gray
BIO
Aaliyah Gray joined Access Independence, Inc. in May of 2022. Aaliyah has 20 years of experience working with people with disabilities. Over the years Aaliyah has had the pleasure of working for Grafton, Berkeley Senior Services, the Children’s Home Society, the Arc of Washington County, NW Works, and SVCR.
Aaliyah cares deeply about creating an inclusive community and helping others. She has participated in church mission trips, youth groups, and volunteering for summer camps/vacation bible studies.
Aaliyah studied Psychology and Health Care Administration with a focus in Long Term Care. She desires to help others in finding their voice and overcoming adversities. She is very passionate about helping people accomplish their goals, and becoming their best self despite past traumas/obstacles, race, class, gender, and sexuality.
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Independent Living Specialist/Rep. Payee
Dana Jenkins
BIO
Dana joined Access Independence Inc. in June 2016 as an Independent Living Specialist/Youth Transition Coordinator. In 2020 she became the Representative Payee Program Administrator.
Dana worked for iHeartMedia in advertising, which is where she became aware of Access Independence. She was so impressed with the work that Ai was doing in the community that she changed her career and came to work for Access Independence.
Dana is married, has one son, two daughters and five grandchildren. In her spare time, she enjoys spending time with her family, especially her grandchildren.
BIO
I graduated from Laurel Ridge Community College with an Associate of Applied Science with a major in Management in 2024.
Before starting at Access Independence, I was at home with my four boys who all have Autism. I have been navigating the world of disabilities for almost 15 years now. My second born son was diagnosed with Autism shortly after he turned one. Then we found out my oldest also had Autism and ADHD. For many years I worked with different therapist and specialist with my children.
Information & Referral/Independent Living Specialist
Libby Raymond
BIO
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694 consumers served
FY 2024-2025
5920 hours of community outreach
advocacy in FY 2024-2025
674 goals achieved
in FY 2024-2025
11 ramps provided
YTD





